FREQUENTLY ASKED QUESTIONS

HOW DO I REGISTER?

You are required to register online; If you need assistance registering online, contact us at unitedwayevents@uwgt.org.

IS THERE A REGISTRATION FEE AND MINIMUM FUNDRAISING AMOUNT FOR THE CLIMB?

There is a $25 registration fee for adults and a $10 registration fee for youth (13 - 17 years old). All climbers must also raise a fundraising minimum of $100 and $60 for youth (17 years and under).

AS A RETURNING CLIMBER, CAN I USE LAST YEAR’S USERNAME AND PASSWORD?

Yes

WHAT HAPPENS IF I FORGET MY PASSWORD?

If you have forgotten your password, click the “Email me my login information” link on the log-in screen. An email to reset your password will be sent to you.

HOW DO I JOIN A TEAM?

• If you have registered as an individual, but wish to join a team, contact us at unitedwayevents@uwgt.org and we will assist you.
 

• If you have not registered and you wish to join a team, your Team Captain will send you an email to invite you to join the team. This email will include a link to the team page, where you can register and create a profile. Make sure to select the same climb date and arrival time as your Team Captain.
 

• If you were not invited by email to join a team, you can join one in the following way:
  
  • From the home page, click on the “Join a Team” option
  • Find the name of your desired team by typing in the team name in the Team Name field or select the company name in the drop-down menu, click on “Search for a team”, select the team and click “Join”
  • Create your profile
  • Make sure to select the same climb date and arrival time as your Team Captain

HOW DO I CANCEL MY REGISTRATION?

If you would like to cancel your registration, please contact us at unitedwayevents@uwgt.org. We are not able to refund the registration fee or any donations that have been received by United Way Greater Toronto prior to the time of your cancellation. Kindly let your sponsors know that you have cancelled.

HOW DO I REMOVE MYSELF FROM A TEAM OR CHANGE TEAMS?

Please contact us at unitedwayevents@uwgt.org.

CAN I REGISTER IN PERSON ON THE DAY OF THE CLIMB?

• In-person registration is permitted for both Saturday and Sunday climbs, unless the event is sold out.
 

• For youth, registration on the day is permitted unless the event is sold out. You must have your waiver signed by a parent/legal guardian (aged 21 or older) at registration.

WHAT WILL YOUTH NEED TO BE ELIGIBLE TO CLIMB?

To be eligible, youth must be:

• 13 - 17 years old
• A minimum of 42 inches/107 centimetres tall
• Raised fundraising minimum of $60
• Submitted a waiver signed by a legal guardian
• Accompanied by a chaperone (aged 21 or older). Chaperones must meet their fundraising minimum of $100 to climb.

OTHER THAN PARTICIPATING AS A CLIMBER, CAN I STILL BE INVOVLED WITH THE EVENT?

If you are unable or choose not to participate as a climber, you can still be a part of United Way's ClimbUP:

• Donate to a Climber: Support a Climber by donating to their personal or team page
 

• Donate to the event
 

• Volunteer at the event

HOW WILL I RECEIVE MY WRISTBAND?

Advance Climbing Chip Pick Up: To improve your event experience and reduce wait times at United Way's ClimbUP, we highly encourage you to pick up your climbing chips in advance of the event.

The pick-up location will be at United Way office (26 Wellington St. E., 12th Floor, Toronto). To make it as easy as we can, advance pick up will be available the following dates and times:

• Saturday, October 14 from 9 a.m. - 3 p.m.
• Monday, October 16 from 10 a.m. - 2 p.m.
• Tuesday, October 17 from 8 a.m. - 2 p.m.
• Wednesday, October 18 from 12 p.m. - 6 p.m.

Note:

• Only climbers who have submitted the minimum fundraising amount ($100 for adults or $60 for youth) will receive a wristband
• Youth must submit a waiver signed by a legal guardian when picking up a wristband
• If a friend/family member is picking up the wristband for you, they must provide an email or written permission from you (can be shown from their cell phone)
• Wristbands will not be mailed

The alternative to the Advance Climbing Chip Pick Up is receiving your wristband at the day of the event.

WHY DO I HAVE TO SIGN A WAIVER?

• For insurance and security purposes, United Way Greater Toronto and the CN Tower require all climbers to agree to the waiver, prior to climbing the CN Tower. If you register online and are 18 years of age or older, you will agree to the waiver as part of the registration process.
 

• Climbers under the age of 18 must be accompanied by an adult (aged 21 years or older). Waiver must be signed by a legal guardian and submitted at Registration on event day. Download the Participant Waiver.

WHO NEEDS TO SIGN YOUTH WAIVER FORMS?

There are two signatures required for the participant waiver:

• The signature of the participant.
• The signature of a parent/guardian for climbers under the age of 18. This must be completed—for each member of your team who is under 18.

WHAT WILL HAPPEN ON MY EVENT DAY?

• Arrive according to your selected Arrival Time to Metro Toronto Convention Centre, North Building, Hall A, 255 Front Street West.
 

• If you did not pick up your wristband at Advanced pick up, go to the registration area in the main lobby to check in and receive your wristband.
 

• Leave coats and other personal items with the provided coat-check.
 

• The climb takes about 30 - 45 minutes, once you leave Hall A.
 

• Keep to the right, to allow faster climbers to pass.
 

• The top of the CN Tower can get very busy and warm during the climb. In the interest of public safety, please make your way back to ground level (via the elevators) as soon as possible.
 

• Return to the Metro Toronto Convention Centre, North Building, Hall A to receive your official 2023 ClimbUP T-shirt, and to enjoy our on-site activities.
 

• There may be unforeseen delays in waiting to climb the CN Tower. These delays are to ensure your safety, and we appreciate your patience.

HOW DO I GET THERE?

• The check-in location is at Metro Toronto Convention Centre, North Building, Hall A, 255 Front Street West. It’s easily accessible by car or public transit (recommended).
 

• Directions:
  • By TTC: Exit at Union Station on the Yonge/University/Spadina Line. Full TTC service does not begin until 6 a.m. on Saturdays and 8 a.m. on Sundays. See TTC maps and schedules.
  • By GO Train: GO Transit is available to and from Union Station.
  • Driving: Paid public parking lots are conveniently located near the Metro Toronto Convention Centre. The entrance to the North Building parking garage is on Lower Simcoe Street, just south of Front Street West and slightly north of Bremner Boulevard. The closest public parking area to Hall A is on Front Street, directly across from the Metro Toronto Convention Centre.

CAN I RESERVE A SPECIFIC TIME TO CLIMB THE CN TOWER?

• No. There are no pre-designated climb times, however upon registration, you will be required to select an arrival time.
 

• Climbers can climb anytime between 6 a.m. to 10 a.m. To encourage minimal wait time at the base of the CN Tower, please arrive within your arrival time window.

CAN I INVITE PEOPLE TO CHEER ME ON?

Absolutely. A "Sunrise Special" for Friends and Family of climbers is available on both Saturday, October 21, 2023 and Sunday, October 22, 2023 from 6 a.m. to 9:30 a.m. CN Tower is offering a 50% discount off the General Admission ticket. Tickets must be purchased at the CN Tower Box Office, at the base of the CN Tower by 9:30 a.m. at the latest. Please note that the top of the Tower gets very crowded during the climb. As a result, we recommend waiting for friends and family in Hall A at the Metro Toronto Convention Centre.

WHAT CAN I BRING UP THE CN TOWER?

For safety reasons, climbers must be hands-free and cannot carry anything during the climb, including water. All items MUST be left with friends or at the free coat check before heading toward the Tower. Volunteers and/or CN Tower staff cannot hold any personal items for climbers.

PERMITTED:

• Fanny Pack (must be secured) will be permitted for the purposes of carrying identification and keys ONLY
• Keys (must be secured in pocket or fanny pack)
• Regular, fitness and smart watches
• Secured pedometers
• Secured Fitbit (or equivalent compact fitness trackers)
• Prescription medication
• Prescription glasses
• Medical heart monitor, diabetic monitors, etc.
• ID including school documentation form for children
• All clothing worn properly, not tied around waist
• Proper athletic footwear
• Cash (no coins) must be secured in pockets or fanny pack

NOT PERMITTED:

• Water (hydrating stations will be provided at the MTCC just before climbing and as climbers exit the stairwell at top of CN Tower)
• Backpacks
• Baby carrier
• Recreation equipment, e.g., wrist weights, etc.
• Electronics, photo/video recording devices: (Note: listening to music through any portable music device is not permitted while climbing the CN Tower).
• Cell phones
• Portable music devices
• Cameras
• GoPros or action cameras
• Candy/food/gum (diabetics who wish to carry candy must provide a doctor’s note in advance)
• Non-prescription medication
• Coins (any collected on site will be donated to United Way Greater Toronto)
• Masks (costume masks are not allowed, medical masks are permitted)
• Hand towels
• Open toed and/or open heeled footwear
• Canes, unless for a medical reason. Arrangements must be made in advance and these climbers must climb at the end of the climb

Items are not limited to the list above.

CAN I WEAR A COSTUME WHILE CLIMBING THE CN TOWER?

No. For safety reasons, costumes are not permitted during the climb.

WHERE CAN I STORE MY BACKPACK, PURSE OR JACKET?

Please leave all valuables at home. There will be a coat and bag check, located in Metro Toronto Convention Centre, North Building, Hall A. This area gets very busy. We encourage you to bring as few items as possible to the event; this will lessen the chances of lost or misplaced articles.*

*Please note that United Way Greater Toronto, CN Tower and Metro Toronto Convention Centre are not responsible for lost or stolen articles.

WHERE DO I PICK UP MY EVENT T-SHIRT?

After climbing the CN Tower, return to Hall A at the Metro Toronto Convention Centre to pick up your official 2023 ClimbUP t-shirt. Your climb time will be written on the t-shirt.

CAN I CLIMB MORE THAN ONCE?

No. Multiple climbs are not permitted.

CAN I SPONSOR AN ENTIRE TEAM?

Yes, you are able to sponsor an entire team. Please contact us at unitedwayevents@uwgt.org and we can assist you.

WHAT IS THE MINIMUM DONATION REQUIRED FOR MY SPONSORS TO RECEIVE A TAX RECEIPT?

Online donors will be issued an electronic tax receipt instantly via email.

Cash and cheque sponsors who pledge $25 or more are eligible for a tax receipt (they will be mailed by February 28, 2024). To ensure timely delivery of the receipt, please ensure that your pledge form is complete and legible.

WHAT SHOULD I DO IF I HAVE NOT RECEIVED A TAX RECEIPT AFTER DONATING ONLINE?

Please contact us at assistance@uwgt.org

SUBMITTING YOUR PLEDGES

United Way Greater Toronto will accept cash, cheque and credit card when accompanied by a completed and legible pledge form. Incomplete and/or illegible pledge forms will not be accepted.

WHAT SHOULD I DO WITH CASH OR CHEQUE DONATIONS?

• All minimum fundraising including offline (Cash and Cheque) must be submitted by event day with completed offline pledge form. Post-climb pledges can be submitted to United Way Greater Toronto until Monday, November 6, 2023 at 9 a.m. to qualify for incentive prizes.
 

• Bring your cash pledge and completed pledge form with you, and hand it in at Registration on event day.
 

• If your team has collected a large amount of cash pledges, we encourage you to cut one cheque to United Way Greater Toronto, which can be submitted on the day of the event. Remember to attach completed pledge forms for each participant who submitted cash pledges.
 

• Write a cheque (for the amount of your total cash donations) made payable to “United Way Greater Toronto”.
 

• We accept payments by cash and cheque using this pledge form. Please submit credit card payment by using online registration system. PLEASE DO NOT MAIL CASH. Tax receipts will be offered for donations of $25 or more (mailed by February 28, 2024, but only when accompanied by complete and legible contact information on the pledge form).

Mailing address:
United Way Greater Toronto
Attention: Processing Department
26 Wellington Street East, 12th Floor
Toronto, ON M5E 1S2

SPECIAL EVENTS SUBMISSION PROCESSING FORM

Please download and print the Special Event Submission Processing Form to track and submit your offline pledges (cash/cheques).

After completing the information and collecting your pledge(s), you can drop the form and payment off at the event or United Way Greater Toronto office:

United Way Greater Toronto
Attention: Processing Department
26 Wellington Street East, 12th Floor
Toronto, ON M5E 1S2

WHAT SHOULD I DO IF TEAM MEMBERS HAVEN’T YET PROVIDED THEIR MINIMUM PLEDGE?

Wristbands and timing chips will only be issued to climbers who have submitted their minimum fundraising requirement.

HOW DO I TRACK AND SUBMIT MY OFFLINE (CASH AND CHEQUE) DONATIONS IN MY ONLINE PROFILE?

When you log in to your participant centre, you can input your offline donations, which will count toward your fundraising goal. Follow these steps to ensure that your offline pledges are processed and your donors receive a tax receipt (when they give $25 or more*):

• Log on to your participant centre
• Click the tab “Home”
• Scroll to the bottom of the page where it states “Personal Donations”
• Click the “Add” button located to the right of the heading
• Enter donors’ first, last name and their donation amount
• Click “Add”
• Download the donor list to excel file
• Enter the donors’ addresses to the excel file
• Print and submit this excel report with your offline donations at the event

If you have cash and cheques to submit following the event, please fill in the correct contact information and donation amount, include a completed pledge form and submit your funds by November 6, 2023 (9:00 a.m.) to:

United Way Greater Toronto
Att’n: Processing Department
26 Wellington Street East, 12th Floor
Toronto, ON M5E 1S2

HOW AM I ELIGIBLE FOR PRIZES?

For complete prizing details, click here.

WHO IS ELIGIBLE FOR THE “TOP FUNDRAISING TEAM” AWARD?

All teams are eligible for the “Top Fundraising Team” award. The award will be presented early in 2024.

WHERE DOES ALL THE FUNDRAISING MONEY FOR THE CN TOWER CLIMB FOR UNITED WAY GO?

With every dollar raised, you’ll be supporting people living in our community who are struggling to meet basic needs like food, affordable housing and support for mental health challenges. Come show your support by stepping #UP4Community!

HOW DO I TRACK MY ACTIVITY?

Make sure your device is connected to your mobile device. A delay of up to 1 hour may be expected. If after an hour you are still not seeing your activity please contact activitytracking@blackbaud.com.

WHY CAN'T I CONNECT TO MY APP OR DEVICE?

If you're having trouble connecting a device, please review Blackbaud's help guide. If you still have trouble, contact activitytracking@blackbaud.com.

HOW DO I CHANGE MY EMAIL ADDRESS ASSOCIATED WITH MY GOOD MOVE PROFILE?

To update your email address, please contact activitytracking@blackbaud.com. In your message, please share your current email address and the email address that you wish to associate your profile with.